The process of discovery is of paramount importance in your selling career and learning to ask the correct questions is a very necessary skill to acquire. Only when you have discovered what it is that your customers require can you begin to present them with the appropriate solution. Cold-calling can become a thing of the past if you become adept at learning as much as possible about your potential customers (before you call them). With this pre-knowledge in hand, you can be way more confident when approaching your client. You’ll also be better equipped to ask the best, most pertinent types of questions that will give you the necessary information to assist you in presenting the best possible solution.

By knowing your client, you’ll know what kind of questions to ask. Instead of coming across as a salesperson who is simply taking a swing at getting the sale, you present yourself as knowledgeable and as having an understanding of your client’s business. This already puts you in a far more superior position than those salespeople who will go in blindly.

Take the time to learn about your client; listen to his needs; and ask the best questions. This will help to fast-track your sales career as you continue to perfect your sales skills.

Sales Tip #31: ask more questions is a post from: The Science and Art of Selling by Alen Mayer

Your mission as a sales person should be to find companies that have immediate wants and needs. This means that something happened or is happening to them – a move, a merger, new investors, etc. You have to look for any event that might create the opportunity for you, or better said you are looking for event that can trigger the sales for you.

It could be something internal or inside the company, like a new direction from management, a merger or an acquisition, rapid growth, or maybe a new product introduction. And it could mean the company is turning “Green” and needs new and different supplies and services.

It could be external or outside the company, like the new strategies of their competition or new legislation (Sarbanes- Oxley Act). Maybe even a natural disaster, which is a well-known external trigger for many customers.

Generally speaking, trigger events have effects inside the whole company. Suddenly new needs are recognized; previous decisions need to be revisited. Very often, management becomes aware of new priorities and changes the direction of the company.

Trigger events are extremely important when we are in the search mode, looking for our next customer, and when we need to identify our sales opportunities at a particular company from our target list.

Every company has something new happening. Maybe they improved or reintroduced their products or service. There could be new faces in the boardroom or on the sales floor. A new office may have opened up in the Midwest. A new vendor or strategic partner could have been added. Even new money or investor may come into the company.

Most important for a buyer is that the provider understands the buyer’s situation, needs and business.

Every change in the business environment causes a search for new suppliers or new service providers, and your main goal is to be in front of qualified buyers when they are ready to buy.

In these situations, I would say this is almost the perfect position for every sales person. You know there is something happening with the accounts from your list of targeted accounts and you know that as it happens – perfect timing is a key of success many times. This is equally true no matter if it is with small or large companies.

An example of the above is a situation where through your trigger event research you determine that your customer is planning to switch its ordering system to one of the new software solutions. So you know there is something going to happen. Whether the company is large or small, it can be perfect timing for you to be able to provide products and services to them using that kind of ordering/sales process.

How to use that information?

When you get the information related to a trigger event, you need to adjust your approach so the benefits of your products (or services) are closely related to the trigger event, and you are able to show your customers that you can create a value for them early in the buying process.

This is a good way to start working on the relationship and developing the customer’s perception of your value to them. This means when you speak with the decision maker and if you know exactly what this trigger event is about, you will be able to tailor your story and the benefits of your product in a way that sounds appealing and is related to the customers’ growth trigger event.

You need to adjust your presentation in the way to recognize that event and to present your offering in the most effective way.

Questions you will ask on your calls or meetings with prospects will be targeted towards their needs and you will be able to demonstrate your understanding of business situation. That should bring you step closer to get the deal done.

You definitely want to discover their hot buttons and why they could be on the market now for your products or services. Also you should find out why they are qualified now, at this particular moment, and why you should be very active with this prospect.

It is actually very simple – when you show your prospects that you actually care and you have done your homework and you know about trigger events happening inside their company (new CFO, merger and acquisition, bad 3rd quarter…) you also show them that you are interested about their issues, and most importantly concerned about their wants and needs.

You will create interest in their eyes because you are different then anyone else who contacts them who is simply trying to sell something without really understanding their needs.

When you know about different trigger events it will be much easier for you to ask questions that lead to uncovered customer’s needs and buying motives, and to put them in the market even if they feel there are not buying anything now.

If you try to make a sale without necessary information about your customers, you are just shooting blanks in the air, hoping to hit something. With full information about your prospects situation you will be able to sell easier, and that is the main purpose of this article (and my blog) – to help you to find your next customer in a much easier way for you, and yet maintain a professional, knowledgeable approach.

All needs are easy to understand once they are discovered; the point is to discover them.

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Get the book Trigger Events today and start selling to new customers tomorrow!

What are trigger events and how to use them is a post from: The Science and Art of Selling by Alen Mayer

You’ve probably heard of my book, “Trigger Events – How to Find Your NEXT Customer.” It’s the book that helps sales people easily differentiate prospects from suspects, gives them a new set of tools to find new customers who are on the market today, and makes them successful by using 21st century resources to close more sales.

You don’t have time to read the book. You want the important information in that book, and you want it now.

Now there’s a new, better way to absorb the secrets of sales success  from the book:

“Trigger Events – How to Find Your NEXT Customer” Audio Book!

You need this audio book if:

• You’ve never heard of the book.
• You’ve got the book but haven’t read it.
• You’ve read it, but didn’t master the material, and haven’t received the wealth and success you want.

Just released on October 10th! If you order now, you will save $10 on the full price of the audio book plus the shipping cost ($6.50) is on us on every order received before October 31st!

Regular Price: $29.95

Special Price: $19.95

The problem:

Consider these questions…

• What is the Holy Grail of Sales and how can YOU use it to sell more?
• How can you KNOW where to focus your selling activities right now?
• Where and how can you find customers who are in the market TODAY?
• How can you be in front of your customers at the exact time when they are in the market?
• What is the curse of the sales job and how can you overcome it?
• How can you use online and offline resources of trigger events to close more sales today?
• Why it is not enough to simply know how to sell; why do you have to deeply understand how your customers buy?
• How can you easily differentiate prospects from suspects, save your time and sell more today?
• How can you find the perfect timing to contact your prospects and sell?
• What is the importance of uncovering customers’ needs and wants before you speak with them?
• How can you win the deal and not even touch the topic of discounting of your product or service?
• How can you make customers realize that they are on the market with trigger events happening?

Grab the most out of each minute! Listen to this audio book during your commute, morning walk/run or while you’re driving to your sales appointments.

If you are in sales, you need this audio book – period. When you start using techniques mentioned in this book and learn where to find trigger events and how to use them, you will be able to get to the proposal itself much faster because you will know that your prospects are already qualified for your product or service, and you will have information about their needs gathered before the meeting or presentation.

Listen to this audio book carefully and it will boost you a step ahead of your competition, who is most definitely not spending enough time learning about the customers before any sales call is made.

When you show your prospects that you actually care and you have done your homework and you know about trigger events happening inside their company, you also show them that you are interested about their issues, and most importantly concerned about their wants and needs. You will create interest in their eyes because you are different from anyone else who contacts them and who is simply trying to sell something without really understanding their needs.

Just released on October 10th! If you order now, you will save $10 on the full price of the audio book plus the shipping cost ($6.50) is on us on every order received before October 31st!

Regular Price: $29.95

Special Price: $19.95

Please spread the word!

We tried our best to make this audio book affordable and useful to every sales person worldwide. Please spread the word about the upcoming Trigger Events Audio Book in your blog posts and tweets. We really appreciate your support.

Tweets (copy and paste):

The Trigger Events Audio Book is available now! – http://bit.ly/3RTefB – Pre-order now! (via @SalesScienceArt)

Get the new set of tools to find new customers who are in the market today! http://bit.ly/3RTefB – Pre-order CD now! (via @SalesScienceArt)

How to be in front of your customers when they are in the market?  http://bit.ly/3RTefB – Pre-order audio book now! (via @SalesScienceArt)

Audio Book: Trigger Events is a post from: The Science and Art of Selling by Alen Mayer